Contact Us
 
FAQ's

1Our Promise

We will provide you with superior customer service and best value for your money. We put you, our customer first and place great value on that relationship. Our commitment is to treat you with respect and fairness and we will strive to ensure that your experience with us is professional and reliable.

 

2Artwork Requirements

We prefer to receive the art in an Adobe Illustrator eps (vector) file in either CMYK or RGB (all fonts/typefaces outlined). We will accept electronic art in eps, pdf, tiff,or jpeg files in a PC format. Please keep in mind that artwork with high color saturations will print with better quality. All art with halftones, screens, fades or blends are subject to our review and approval.

 

3How To Send Artwork

We make it easy ! As you begin the on line ordering process you will have the choice of either uploading or emailing your art files to us. This insures that we can match your artwork to the specific order you’ve placed. Please let us know if you need to make changes or add to the art file that you are sending us.

 

4Proofs

E-mail virtual proofs are provided for you . Before we will begin production of your order your proof must be approved by a reply to the e-mail proof we have sent you. For 24Hour Fast Ship orders we request that art proof approval be made within 2 hours of receipt to maintain your next day ship date. For normal production orders we ask that your proof be approved within 12 hours.

 

5Production Time

We offer 24 Hour Service (restrictions apply) on all of our products at standard pricing. Normal production time for multi-color/multi-location imprints is 5-7 working days.

 

6Shipping

All orders are shipped via UPS.

 

7Trademarks

The artwork, designs and trademarks imprinted on the products displayed on this site are reproduced only as examples and do not constitute any type of endorsement from those companies or organizations.

 

8Refunds & Returns

On every single order, we guarantee … 100% Satisfaction or we will refund or rerun your order- your choice !
If you have any problems with your order please contact customer service at 800-974-3611 within 15 days of receipt. We advise opening your merchandise to review its quality even if you do not intend to use it right away. We will issue a UPS call tag to pick up any defective product.